Terms & Conditions



This website is owned and managed by Cynthia Sillars T/A The Healing Touch Therapy [hereafter called The Healing Touch Therapy] and it is assumed that as a user of the The Healing Touch Therapy website you have accepted these Terms and Conditions in their entirety and by use of the website you agree to be bound by the terms contained therein.

The Healing Touch Therapy reserves the right to change these Terms and Conditions at any time, but will not alter these materially in such a way as to be detrimental or less-protective of information about you that may have been collected in the past, without first obtaining your consent.

Customer Service

In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services.  The best way to contact us is by e-mail info@healingtouchtherapy.co.uk and we aim to answer all enquiries on the same day they are received.

If you wish to make a complaint, you can call us on 01325 730271

Our full address and contact details are:

TheHealingTouchTherapy                                                                                                                    1 Blackwell Lane                                                                                                                Darlington,                                                                                                                                      Co Durham DL3 8QF

There are various levels of access available to users;

  1. Unregistered – users can print from, access and search the The Healing Touch Therapy website without charge provided they agree to be bound by the Terms & Conditions of this statement. Material that is included within the free areas will be clearly declared.
  2. Registered – to purchase any products provided on this site, and receive a higher level of support, users must first register with the The Healing Touch Therapy website.


The Healing Touch Therapy has taken great care to ensure prices are accurate.  All our prices are shown in Pound Sterling and exclude post and package charges.  Prices may change over time.


The Healing Touch Therapy purchases its products directly from authorised distributors, providing you with an extra guarantee of quality and assurance.  Every care has been taken to ensure that all products descriptions and colours are as accurate as possible.  Exact colour matches are not always possible because each computer displays colours in slightly different ways.

If for any reason a product that you order is out of stock, we will contact you to inform you of when it should arrive.

How to order

You can place your order through this website and pay with credit or debit card.  See payment terms below for more details.


You can pay for your purchases by credit or debit card.  Select the appropriate payment method when placing your order.  If these methods are unsuitable, please contact us and we will be happy to discuss other payment options.

We accept payment by Visa, Mastercare, EuroCard, Switch, Delta, Laser, Solo and JCB cards.  Please ensure that the details you enter are correct.

Order confirmation   

Once you place an order with us, you will receive written confirmation by e-mail or post that your order has been received and is being processed.

Use of Customer Information
The Healing Touch Therapy may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of the website. In addition, The Healing Touch Therapy may from time to time use personal information submitted by the user at any location in its web site. Please see the privacy statement for more information.

The Healing Touch Therapy may use technology to aid the processing of your order and/or track the browsing patterns of our site visitors, which can include "cookies" which would be temporarily stored on your computer during the order process. Information collected in this way can be used to identify you unless you modify your Internet browser settings, which you can do if you wish to disable these and prevent this from happening. You should be aware however, that if you do so, then this may prevent you from ordering products from The Healing Touch Therapy online. If you experience any problems purchasing products online from The Healing Touch Therapy please contact us at info@healingtouchtherapy.co.uk

Please note that The Healing Touch Therapy will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and will not share any of your information with other third parties without first obtaining your consent.

If you have subscribed to receive newsletters and information direct to your desktop, you may cancel these subscriptions at any time by notifying The Healing Touch Therapy that you no longer wish to receive such communications.

The The Healing Touch Therapy website, any material contained therein and any other rights associated with the website are protected under copyright law and may not be reproduced by you for any public or commercial use without the express written permission of The Healing Touch Therapy.

If you wish to reproduce, store or transmit any of the content that appears on the The Healing Touch Therapy website on any other website, intranet or extranet, you must first obtain the express written permission to do so from The Healing Touch Therapy.

Limitation of Liability
The Healing Touch Therapy its partners or affiliates or any party involved in creating, producing or delivering this service, or on any website linked to this service, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service, or any site linked to this service, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

The Healing Touch Therapy shall also not be liable for any damages or losses, arising in contract, tort or otherwise; including lost profits, loss of business, or data; business interruption, damages and/or other consequential losses that result from your use of or inability to use the service, and/or from any action taken by you as a direct result of using material provided on the The Healing Touch Therapy website. This includes sites accessed through links from the The Healing Touch Therapy website.

Cancellation and Returns

If you wish to cancel your order for whatever reason, You have the right to do so within 7 days from the day after the date of receipt of your order. Please call us on 01325 354333 as soon as possible. We will provide you the address details where to send your order to, as you should return the goods supplied on cancellation. You are responsible for taking care of the goods if you decide to cancel and goods should be returned unopened and in the same condition as you receive them.

Returns should be wrapped securely in the same packaging in which you and/or the recipient received them. You and/or the recipient will be responsible for the shipping cost and ensuring that the goods arrive in perfect condition. We suggest that you send returns using recorded or special delivery. We are not liable for the cost of returning any goods.

We will refund you the amount of your purchase (excluding the post and package charge of delivering you the goods) within 30 days of the date the notice of cancellation is received. We will refund you using the same method that you used for payment. Please, note we will not make refunds for goods that have been opened and/or used.

If an item arrives to you and/or the recipient damaged, please call us on 01325 730271 or email us and we will make arrangements for a replacement to be delivered at no extra cost. You will be asked to send back the damaged item in its original packaging, so please retain the goods until you speak to us.

We hope that you and/or the recipient are satisfied with each of the products You have purchased. If you are not, please call us on 01325 730271 within 7 days of delivery of the goods. Please email us or call us before sending any goods back to us.


We will do our best to deliver goods promptly, however, we cannot accept liability for delay in delivery for any cause.  See our Delivery and Charges for more details.

Register with us

You can register your e-mail address with us to receive newsletters.  You can cancel your registration at any time from www.thehealingtouchtherapy.co.uk  Alternatively you can contact us to cancel your registration.

These Terms and Conditions are governed by the Laws of England and any arising disputes resulting from the use of the The Healing Touch Therapy website shall be dealt with in the English Courts.



This website may contain links to other websites operated by parties other than The Healing Touch Therapy.  Such links are provided for your convenience only.  The Healing Touch Therapy does not control such websites and is not responsible for their contents.  The Healing Touch Therapy’s inclusion of links does not inply any endorsement of the material on such websites or any association with their operators.  All links made to other sites are made at your own risk and we accept no responsibility for any linked sites.